Sizing Your Watch
FAQs
Find answers to common questions about our products, shipping, returns, and more.
I just placed my order, may I change item(s), addresses or cancel?
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You can modify or cancel your order anytime before it ships - just reach out and we'll take care of it. Once your order is on its way to you, we're unable to make changes or process cancellations, but we're always here to help with returns or exchanges after you receive it.
Where do I track my order?
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You can check your order on our "Track Your Order" page here.
Use your order number and email or tracking number to find your order.
I didn't receive my order or shipping confirmation email?
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Order & shipping confirmation emails are sent out automatically to the email you provided us during checkout. If you didn't receive a confirmation please check your spam folder. Still no luck? Email us at hello@rextus.com and we'll help you out!
Why didn't I receive my refund yet?
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Refunds may take anywhere between 5-10 business days to process back to your account depending on your bank. You may request an ARN to help track the status of your refund.
Are you looking for content/UGC creators for your brand?
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Yes! We're always looking to collaborate and work with content creators. If you think we'd be a good fit, please send your portfolio along with your social media links to hello@rextus.com
Everything you need to know about getting the right fit.
Do all orders come with a sizing tool?
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Yes! Every Rextus watch includes a free sizing tool so you can adjust the fit at home.
What if I need to add a link back?
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No worries at all! Simply follow the tutorial backwards to reattach any links you removed.