Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
You can modify or cancel your order anytime before it ships - just reach out and we'll take care of it. Once your order is on its way to you, we're unable to make changes or process cancellations, but we're always here to help with returns or exchanges after you receive it.
You can check your order on our "Track Your Order" page here.
Use your order number and email or tracking number to find your order.
To start a return, simply send us an email with your order number and we'll provide you a return label (the cost will be deducted from your refund) via email. Print the label, and drop your original packaging off at your local post office. Once received we'll inspect your return and submit your refund.
This is completely normal and typically takes a few days for your tracking number to show location updates especially if the package is still in transit from our international warehouse.
Order & shipping confirmation emails are sent out automatically to the email you provided us during checkout. If you didn't receive a confirmation please check your spam folder. Still no luck? Email us at hello@rextus.com and we'll help you out!
Refunds may take anywhere between 5-10 business days to process back to your account depending on your bank. You may request an ARN to help track the status of your refund.
Yes! We're always looking to collaborate and work with content creators. If you think we'd be a good fit, please send your portfolio along with your social media links to hello@rextus.com